Technical Bulletins

The Nortek Security & Control Family of Brands

LTE Firmware Requirements

Firmware Requirements for LTE Cell Radios 2GIG‐LTEV‐A‐GC2 – Alarm.com Verizon 4G LTE Cell Radio for GC2 The 2GIG-LTEV-A-GC2 4G LTE cell module requires FW v1.17 or newer to be installed on GC2 to work correctly. To update firmware on the GC2 panel, do the following: Order the 2GIG-UPDV: Easy Updater for GC2 Panel. Download 1.17 or … Continue reading LTE Firmware Requirements

READ MORE

Powerline Adapters Discontinued

End-Of-Life Notice: Power Line Adapters The following products that were sold under the Comtrend brand have gone end-of-life (EOL). Please refer to the information below for details. Please note that Comtrend is not a Nortek Security & Control brand name. PDF: Download

READ MORE

PB-2016-08-25: Thermostat Products Discontinued

Thermostat Products Discontinued 2GIG-Z-CT100 Z-Wave Thermostat End-of-Life Notification The 2GIG-Z-CT100 has been discontinued by our product vendor and will, therefore, be discontinued for new customer orders after the existing stock has been sold through. All 2GIG-Z-CT100 thermostats still for sale will receive the full 1 Year warranty coverage. Discontinued SKU: 2GIG-Z-CT100 Please use the GoControl … Continue reading PB-2016-08-25: Thermostat Products Discontinued

READ MORE

TB-2016-08-24: Improvement to Wireless Consistency

Technical Service Bulletin: An Improvement to Wireless Consistency A very small percentage of installs with either 1.14.1 or 1.16 have experienced a loss of supervision (LOS). Customers who experience this issue should consider updating the affected panel. PRODUCTS New GC2 Panels with Firmware Version 1.14.0.1 or 1.16 – OR – Existing Installed GC2 Panels that … Continue reading TB-2016-08-24: Improvement to Wireless Consistency

READ MORE

PB-2015-10-01: Change to Polished Brass Kwikset Lever Lockset

Nortek Security & Control Announces Change to Part Numbers for Z-Wave Polished Brass Kwikset Lever Electronic Lockset Effective immediately, Kwikset has made a change to the Polished Brass Lever-style Z-Wave Lock. The LEDO-style handle SKU (99120-004) has been discontinued and is being replaced by the Tustin- style handle SKU (99120-026). The Tustin-style handle is the … Continue reading PB-2015-10-01: Change to Polished Brass Kwikset Lever Lockset

READ MORE
BASH Bug (a.k.a. ’Shellshock Bug’) Vulnerability Tested on eMerge e3 Series

BASH Bug (a.k.a. ’Shellshock Bug’) Vulnerability Tested on eMerge e3 Series

The Bash Bug / Shellshock Bug is a vulnerability that potentially affects most versions of the Linux® and Unix® operating systems and can have an adverse effect on some versions of Linux and UNIX that utilize the Bash programming component. Linear’s e3-Series eMerge system, which utilizes an embedded Linux operating system for its access control … Continue reading BASH Bug (a.k.a. ’Shellshock Bug’) Vulnerability Tested on eMerge e3 Series

READ MORE
Technical Bulletins - November 5, 2014
PERS-4200 Firmware & RA4200 Remote Access Upgrade Options

PERS-4200 Firmware & RA4200 Remote Access Upgrade Options

Linear’s PERS-4200 Personal Emergency Reporting System Console operates using firmware stored in its memory. The Console uses one firmware application to for Console operation, and a second firmware application for the Console vocabulary. The Console can be upgraded with new firmware releases when they become available. Upgrading the firmware is optional, but is usually recommended … Continue reading PERS-4200 Firmware & RA4200 Remote Access Upgrade Options

READ MORE
Giving more PERS Cellular Service choices to Linear Dealers and Central Stations

Giving more PERS Cellular Service choices to Linear Dealers and Central Stations

To simplify the set-up and cellular equipment deployment, Linear is partnering with Telit/m2mAir – a leading Mobile Virtual Network Operator (MVNO) in the cellular service arena – to provide a turn-key service program for Central Stations and large PERS dealers. UMTS-3G SERVICE FAQs Q What does “UMTS-3G” stand for, and what Cell Network does it … Continue reading Giving more PERS Cellular Service choices to Linear Dealers and Central Stations

READ MORE

PB-2014-05-05: Part Number Changes for Kwikset Electronic Locksets

Linear Announces Change to Part Numbers for Ordering Z-Wave Kwikset Electronic Locksets Effective immediately, please note the change to the part numbers for the following electronic security locksets. Please ensure that any new orders for the affected electronic lockset models utilize the new part number listed in the chart below, so that we are properly … Continue reading PB-2014-05-05: Part Number Changes for Kwikset Electronic Locksets

READ MORE

TB-2014-03-27: Calibrating the Touch Screen on GC2 Panel

Calibrating the Touch Screen on the Go!Control Panel PRODUCTS • 2GIG‐CP21‐345E • 2GIG‐CNTRL2‐345 ISSUE Customers are experiencing issues with touch screen calibration, resulting in incorrect screen navigation on panel. This bulletin provides information to properly diagnose and resolve this issue. SYMPTOMS Unable to program the panel after installation and/or entering an incorrect code. Consistent problems … Continue reading TB-2014-03-27: Calibrating the Touch Screen on GC2 Panel

READ MORE
Technical Bulletins - March 27, 2014