Technical Bulletins

The Nortek Security & Control Family of Brands

TB-2014-03-27: Calibrating the Touch Screen on GC2 Panel

Calibrating the Touch Screen on the Go!Control Panel PRODUCTS • 2GIG‐CP21‐345E • 2GIG‐CNTRL2‐345 ISSUE Customers are experiencing issues with touch screen calibration, resulting in incorrect screen navigation on panel. This bulletin provides information to properly diagnose and resolve this issue. SYMPTOMS Unable to program the panel after installation and/or entering an incorrect code. Consistent problems … Continue reading TB-2014-03-27: Calibrating the Touch Screen on GC2 Panel

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Technical Bulletins - March 27, 2014
e3 Door Lock Relay Transorb Installation Instructions

e3 Door Lock Relay Transorb Installation Instructions

What’s a Transorb? A transient voltage suppression diode (commonly known as a “transorb”) is an electronic component used to protect sensitive electronics from voltage spikes induced by another source. A transorb will shunt excessive current when the voltage across the transorb exceeds a certain level. Transorbs do not require “resetting” and will return to an … Continue reading e3 Door Lock Relay Transorb Installation Instructions

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Technical Bulletins - March 21, 2014

Z-Wave 3-Way Light Switch Setup

The 3-Way Switch Advantage A Model WT00Z-1 3-way Z-Wave wireless remote light switch enables you to control lights from different spots in a house or facility. In conventional lighting systems you can only control a particular light by physically manipulating one dedicated switch. If a switch is located at the first floor and you are … Continue reading Z-Wave 3-Way Light Switch Setup

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Technical Bulletins - February 5, 2014
Status Reporting for DXS-LR Series Transmitters

Status Reporting for DXS-LR Series Transmitters

Summary The status reporting feature is described in the DXS-LR Series Operating Instructions which are shipped with each unit. Status reporting causes the transmitter to broadcast a status signal periodically (approx every 2 hours). The system can then make use of zone supervision, as described in the PERS Console Installation & Programming Instructions. How is … Continue reading Status Reporting for DXS-LR Series Transmitters

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Technical Bulletins - August 15, 2013
AL-1 Pull-Cord alert link

AL-1 Pull-Cord alert link

Summary The Model AL-1 is a wireless personal alert receiver designed for use with existing nurse call annunciation systems. Up to 32 wireless transmitters can be programmed to activate each receiver, so in common installations, the receiver may be mounted in a central location, within range of the wireless transmitters. AL-1 Receiver Compatibility AL-1 Alert … Continue reading AL-1 Pull-Cord alert link

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PERS-4200 Supervisory Reporting

PERS-4200 Supervisory Reporting

Summary PERS-4200 Consoles shipped before March 8, 2013 may issue supervisory reports, indicating Zone 00 for Console (receiver board) trouble under certain conditions – even though the receiver is operational. If this occurs on product deployed in the field, power cycling the unit (turning it off, then on) will normally correct the problem. Unplug the … Continue reading PERS-4200 Supervisory Reporting

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PERS-4200 Receiver Compatibility

Summary PERS-4200 consoles shipped before March, 2013 may not correctly learn-in, and decode certain types of DXS transmissions from close range. This can cause Dealers and Installers to see a higher reject rate on those transmitters, and creates an administrative burden to get RPAs (replacement product authorizations). Transmitter/Receiver systems not affected If a Linear DXS … Continue reading PERS-4200 Receiver Compatibility

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TB-2013-04-08: 2GIG-GCCDMV-A: CDMA Radio Reception

CDMA RADIO RECEPTION Product 2GIG‐GCCDMV‐A: CDMA Radio Issue Some customers have experienced issues with poor CDMA registration and general cell radio connectivity issues such as intermittent or no reception. This has prompted some technicians to swap multiple cell radios at the site, without success. This issue often occurs following an upgrade from a GSM cell … Continue reading TB-2013-04-08: 2GIG-GCCDMV-A: CDMA Radio Reception

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TB-2013-03-01: Registering Cell Radio Modules

REGISTERING CELL RADIO MODULES When creating a new customer on Alarm.com website, you will be asked to enter the Module Serial Number: Read More: PDF

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TB-2013-02-27: Identifying Cell Radio Modem Types

TB-2013-02-27: Identifying Cell Radio Modem Types

IDENTIFYING CELL RADIO MODEM TYPES Three types of cell radio modems are available from 2GIG. This Technical Bulletin will aid you in identifying the types of cell radio modems pre‐installation and post‐installation. The three types of cell radio modems are: 2G (GSM) 3G CDMA There are two ways to identify the types of radio modem … Continue reading TB-2013-02-27: Identifying Cell Radio Modem Types

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