Urgent Issues: Please contact us via telephone at (800)-421-1587 or 760-438-7000.The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voice mail. Please be sure to leave your name, phone number and a brief description of the problem you are experiencing. Your voice mail will be responded to in the order that it was received.
Non Urgent Issues: We encourage you to contact us via email or Live Chat (and Numera Live Chat) for less urgent issues. This allows us to assists customers with critical issues via the telephone and eliminates having you wait in the queue for assistance. Our goal is to respond to all email requests within 4 business hours.
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Live Chat
Welcome: Please contact us via chat by clicking on the appropriate link below for support.
| Access | Chat Now | |
| 2GIG | Chat Now | |
| E3 Essential/Elite/Telephone Entry | Chat Now | |
| eMerge | Chat Now | |
| GoControl Doorbell Camera | Chat Now | |
| Home Automation | Chat Now | |
| Hubman | Chat Now | |
| Keypads | Chat Now | |
| Linear Camera | Chat Now | |
| Intercom/Audio/Video | Chat Now | |
| PERS | Chat Now | |
| Numera | Chat Now | |
| Z-Wave & Home Automation Chat | >Chat Now |
Welcome: Please contact us via email by clicking on the appropriate link below for support.
| Access Email | Email Now – access.linear@nortekcontrol.com |
| 2GIG Email | Email Now – 2GIG.Linear@nortekcontrol.com |
| E3 Essential/Elite/Telephone Entry Email | Email Now – E3.E3@nortekcontrol.com |
| eMerge 50/5000 Email | Email Now – emerge.linear@nortekcontrol.com |
| Returns | Email Now – returns@nortekcontrol.com |
| Audio, Video Email | Email Now – Linear.video@nortekcontrol.com |
| Radio Email | Email Now – Radio.Linear@nortekcontrol.com |
| Linear ProControl Email | Email Now – procontrol@nortekcontrol.com |
| IEI Hubman Email | Email Now – ieihubman@nortekcontrol.com |
| IEI Keypad Email | Email Now – ieikeypad.Linear@nortekcontrol.com |
| Numera Email | Email Now – numera@nortekcontrol.com |
| PERS Email | Email Now – personalemergency@nortekcontrol.com |
| Z-Wave | Email Now – z-wave.linear@nortekcontrol.com |
| Gefen | Contact Now |
| SpeakerCraft | Contact Now |
| Furman | Contact Now |
| Niles | Contact Now |
| Panamax | Contact Now |
| Proficient | Contact Now |
| Sunfire | Contact Now |
| Mighty Mule | Contact Now |
| Linear Pro Access | Contact Now |