Technical Support

The Nortek Security & Control Family of Brands

Urgent Issues: Please contact us via telephone at (800)-421-1587 or 760-438-7000.The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voice mail. Please be sure to leave your name, phone number and a brief description of the problem you are experiencing. Your voice mail will be responded to in the order that it was received.

Non Urgent Issues: We encourage you to contact us via email or Live Chat  (and Numera Live Chat) for less urgent issues. This allows us to assists customers with critical issues via the telephone and eliminates having you wait in the queue for assistance. Our goal is to respond to all email requests within 4 business hours.

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Nortek Security & Control’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application engineers can assist dealers and installers with their technical questions regarding every Nortek Security & Control product.

Our new extended telephone service hours (5:00 AM to 4:30 PM Pacific Time, Monday – Friday) will be of value to nationwide installers and company representatives alike. West Coast callers will be able to call as early as 5:00 AM local time, and East Coast callers will be able to call as late as 7:30 PM local time.

Click here to browse our Frequently Asked Questions / Knowledge Base for a solution to your problem.

Tips for better results when contacting Tech Support:

  1. Please be prepared to provide us with the model number of the unit that you are having problems with.
  2. Please have the appropriate product manual (printed out or on the computer) at the ready.
  3. If you want help troubleshooting, you will need to be in front of the equipment that you are having problems with.
  4. Please be willing to follow simple step-by-step directions so that we can help you determine what the problem is and advise you how to correct it.
  5. It is helpful if you have some basic troubleshooting tools at your disposal when you call, such as:
Access Control Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with USB to serial adapter // AccessBase 2000 software
eMerge V3.3 Integrated Security Multimeter // #2 phillips screwdriver // Small blade screw driver // NNCT (network node config tool // eMerge CD // Laptop computer with CAT5 patch cable
Gate Operators Multimeter // #2 phillips screwdriver // Small blade screw driver // Jumper wires // 2 and 3 AMP fuses // Socket set
Intercom Multimeter // #2 phillips screwdriver
IEI Keypads Run keypad self test (in instruction manual) // multi meter // appropriate screw drivers // wiring tools (cutter/striper)
Personal Emergency Multimeter // Laptop computer with USB to serial adapter // RA-2400 software
Security Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with external modem (Bell 103 compatible) // AccessBase 2000 software
Audio, Video, Data Multimeter // Source: Off the Air, Cable, Satellite // Is there a modulator being used? // Know all peripherals attached at both ends

Click here to Contact us by Phone, E-mail, or Live Chat

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