Nortek Security & Control’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application engineers can assist dealers and installers with their technical questions regarding every Nortek Security & Control product.
Our new extended telephone service hours (5:00 AM to 4:30 PM Pacific Time, Monday – Friday) will be of value to nationwide installers and company representatives alike. West Coast callers will be able to call as early as 5:00 AM local time, and East Coast callers will be able to call as late as 7:30 PM local time.
Click here to browse our Frequently Asked Questions / Knowledge Base for a solution to your problem.
Tips for better results when contacting Tech Support:
|Access Control||Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with USB to serial adapter // AccessBase 2000 software|
|eMerge V3.3 Integrated Security||Multimeter // #2 phillips screwdriver // Small blade screw driver // NNCT (network node config tool // eMerge CD // Laptop computer with CAT5 patch cable|
|Gate Operators||Multimeter // #2 phillips screwdriver // Small blade screw driver // Jumper wires // 2 and 3 AMP fuses // Socket set|
|Intercom||Multimeter // #2 phillips screwdriver|
|IEI Keypads||Run keypad self test (in instruction manual) // multi meter // appropriate screw drivers // wiring tools (cutter/striper)|
|Personal Emergency||Multimeter // Laptop computer with USB to serial adapter // RA-2400 software|
|Security||Multimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with external modem (Bell 103 compatible) // AccessBase 2000 software|
|Audio, Video, Data||Multimeter // Source: Off the Air, Cable, Satellite // Is there a modulator being used? // Know all peripherals attached at both ends|
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