Technical Support

The Nortek Security & Control Family of Brands

Nortek Security & Control’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application engineers can assist dealers and installers with their technical questions regarding every Nortek Security & Control product.

Our new extended telephone service hours (5:00 AM to 4:30 PM Pacific Time, Monday – Friday) will be of value to nationwide installers and company representatives alike. West Coast callers will be able to call as early as 5:00 AM local time, and East Coast callers will be able to call as late as 7:30 PM local time.

Click here to browse our Frequently Asked Questions / Knowledge Base for a solution to your problem.

Tips for better results when contacting Tech Support:

  1. Please be prepared to provide us with the model number of the unit that you are having problems with.
  2. Please have the appropriate product manual (printed out or on the computer) at the ready.
  3. If you want help troubleshooting, you will need to be in front of the equipment that you are having problems with.
  4. Please be willing to follow simple step-by-step directions so that we can help you determine what the problem is and advise you how to correct it.
  5. It is helpful if you have some basic troubleshooting tools at your disposal when you call, such as:
Access ControlMultimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with USB to serial adapter // AccessBase 2000 software
eMerge V3.3 Integrated SecurityMultimeter // #2 phillips screwdriver // Small blade screw driver // NNCT (network node config tool // eMerge CD // Laptop computer with CAT5 patch cable
Gate OperatorsMultimeter // #2 phillips screwdriver // Small blade screw driver // Jumper wires // 2 and 3 AMP fuses // Socket set
IntercomMultimeter // #2 phillips screwdriver
IEI KeypadsRun keypad self test (in instruction manual) // multi meter // appropriate screw drivers // wiring tools (cutter/striper)
Personal EmergencyMultimeter // Laptop computer with USB to serial adapter // RA-2400 software
SecurityMultimeter // #2 phillips screwdriver // Small blade screw driver // Butt Set // Laptop computer with external modem (Bell 103 compatible) // AccessBase 2000 software
Audio, Video, DataMultimeter // Source: Off the Air, Cable, Satellite // Is there a modulator being used? // Know all peripherals attached at both ends

Click here to Contact us by Phone, E-mail, or Live Chat

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