Nortek Control
Technical Support
Urgent Issues
Please contact us via telephone at (800) 421-1587 or (760) 438-7000. The first available Application Engineer will assist you. If we are experiencing high call volumes, your call may be transferred to voicemail. Please be sure to leave your name, phone number and a brief description of the problem you are experiencing.
Contact Us
Non-Urgent Issues
We encourage you to contact us via email or Live Chat for less urgent issues.
This allows us to assists customers with critical issues via the telephone and eliminates having you wait in the queue for assistance.
Our goal is to respond to all email requests within 4 business hours.
Support Telephone Hours
Nortek Control’s Technical Services Department provides telephone support for our expanding product line. The group supports over 1,500 products in various types of installations and applications. Application engineers can assist dealers and installers with their technical questions regarding every Nortek Control product.
2GIG, Access, and Numera
Telephone service hours are:
Monday – Friday:
5:00AM to 4:30PM PST
All other product lines
Telephone service hours are:
Monday – Friday:
5:00AM to 4:30PM PST
Tools to have on hand for better results when contacting Tech Support:
| General Troubleshooting Area | Recommended Tools | |
|---|---|---|
| Access Control | – Multimeter – Small blade screw driver – Laptop computer with USB to serial adapter |
– #2 phillips screwdriver – Butt Set – AccessBase 2000 software |
| eMerge V3.3 Integrated Security | – Multimeter – Small blade screw driver – eMerge CD |
– #2 phillips screwdriver – NNCT (network node config tool) – Laptop computer with CAT5 patch cable |
| Gate Operators | – Multimeter – Small blade screw driver – 2and 3 AMP fuses |
– #2 phillips screwdriver – Jumper wires – Socket set |
| Intercom | – Multimeter | – #2 phillips screwdriver |
| IEI Keypads | – Run keypad self test (in instruction manual) – Appropriate screw drivers |
– #2 Multi meter – Wiring tools (cutter/striper) |
| Personal Emergency | – Multimeter – RA-2400 software |
– Laptop computer with USB to serial adapter |
| Security | – Multimeter – Small blade screw driver – Laptop computer with external modem |
– #2 phillips screwdriver – Butt Set – AccessBase 2000 software |
| Audio, Video, Data | – Multimeter – Small blade screw driver – Laptop computer with external modem |
– #2 phillips screwdriver – Butt Set – AccessBase 2000 software |