A return authorization number assigned by your Nortek Security & Control (“NS&C”) representative must accompany all returned parts or product. Parts or product that are returned without a return authorization number will not be accepted.
Please note that only the GC2 & GC3 panels and cell radio modules that were sold after 5/1/18 will qualify for the new 3-year warranty. Any product sold prior to 5/1/18 will still be under the original warranty.
Effective immediately, Nortek Security & Control, LLC (formerly known as Linear LLC) will no longer repair out of warranty products.
Customers are encouraged to purchase a replacement product for their needs.
Products under warranty will continue to be covered by our standard warranty and returns policy, outlined below.
For warranty service or returns on Nortek Security & Control / Linear equipment call for an RA Number.
Return Authorization Number (RA#) – call Returns: 1-855-546-3351 or send an e-mail to firstname.lastname@example.org All products have Date Code labeling and/or serial number labeling to determine the warranty period.
Dealers and Distributors are required to call Nortek Security & Control to troubleshoot product in question before an RA will be issued. An Application Engineer will troubleshoot and verify the product defect and assign a Troubleshooting Ticket Number. Please note you will be required to provide a current email address.
All defective products returned to NS&C for repair or replacement must first be pre-approved by NS&C Returns and have an assigned RA#; please call NS&C Returns at 855-546-3351 or send an e-mail to email@example.com Dealers and distributors are required to call NS&C, get a Troubleshooting Ticket Number (“TTN”), to speak with an Application Engineer to troubleshoot the problem or issue before an RA will be issued.
Please note NS&C requires the following information to provide you with a TTN.
Applicable 2GIG Products subject to first obtaining a TTN:
Notwithstanding anything to the contrary herein, all defective 2Gig Products will be replaced in lieu of credit. NS&C reserves the right to return products received for repair with new or reconditioned product (see conditions below).
All product returned to NS&C must be pre-approved by a Customer Service Representative and have an RA number assigned to the return. Please call 800-421-1587 or 760-438-7000 and ask to talk to your Customer Service Representative. The following information must also be made available before any RA number is assigned to the return: